We take your privacy seriously and comply with UK GDPR and Data Protection laws.
The Information We Collect
To provide our services, we may collect various types of personal information, including:
What We Collect
Identity Data: Your name, date, and place of birth.
Contact Data: Your home address, email address, and phone number.
Behavioral and Technical Data: Information on how you browse our website, the devices you
use, and your online activity.
Special Category Data: In some cases, to help with your business requirements (e.g., for
specific loan applications), we may need to collect more sensitive information such as details
about your health or criminal convictions/offenses. We will only ever collect this type of data if
the law allows us to.
How We Collect It
We collect information from you in several ways:
Directly from you: When you register on our website, fill out forms, contact us by phone, post,
email, or via social media.
Through your interactions:When you provide feedback, take part in surveys, or use our mobile
apps.
From third parties: We may also receive information about you from our approved finance and
service providers, other third-party data providers, or from publicly available sources.
How We Use Your Information
We use your personal information for specific purposes based on a legal ground (or 'lawful basis').
Here’s a breakdown of how we use your data and why:
How We Use Your Information
Our Legal Basis
Why We Use It This Way
To provide our services: We share your information with our approved finance and service providers to match you with suitable options.
Necessary for a contract: This is essential for us to deliver our services to you as outlined in our terms and conditions.
Without processing your information in this way, we would not be able to provide our matching services.
To improve your experience: We share your data with third parties to get more information about you, allowing us to personalize our services.
Legitimate interest: It is in our legitimate interest to make your experience on our platform more user-friendly and efficient.
This helps us provide a better service that meets your specific needs.
For marketing: We may send you newsletters and updates about our services or trusted third-party services.
With your consent: We will only send you marketing communications if you have explicitly opted in to receive them. You can withdraw your consent at any time.
We create marketing materials that we believe are relevant and useful to our business customers.
For service communications: We send you emails about your account, such as password resets or updates on your finance applications.
Necessary for a contract: This is essential to provide our services and support your business in line with our terms and conditions.
These communications are necessary for us to deliver the services you've requested and keep you informed.
To detect and prevent financial crime: We use your information to help prevent fraud and other financial crimes.
Legitimate interest: It is in our legitimate interest to protect our business and the wider community from financial crime, which negatively impacts everyone.
This protects you, our partners, and us from fraud and helps maintain a secure platform.
For internal quality control: We use your data to monitor, assess, and improve our products and services.
Legitimate interest: It is in our legitimate interest to ensure that we continue to provide high-quality services and support.
We regularly monitor and improve our interactions to ensure we can meet your needs and continue to grow our business. This also helps us resolve any queries or complaints.
To comply with legal obligations: : We process your data as required by law and regulatory bodies.
Necessary to comply with legal obligations: We operate in a highly regulated environment and must comply with various laws, rules, and requirements.
This is a legal requirement to ensure we operate in a compliant manner.
Sharing Your Information with Third Parties
Third-Party Partners
We may share your information with or receive information from:
Other companies in our corporate group and their professional advisers.
Approved finance and service providers.
Regulatory bodies like the FCA and ICO.
Law enforcement and fraud prevention agencies.
Third parties we may partner with for business acquisitions or mergers.
Our third-party suppliers (e.g., IT software providers, marketing agencies).
We have strict agreements in place to ensure any data shared is used only for the purposes of providing
you with our services or to comply with the law.
"Click-Through" Partners
On our website, you may have the option to "click-through" to a partner's site.
We will always make it clear when you are leaving our site.
Any information you provide to a partner after clicking through will be governed by their own privacy policy. We strongly recommend that you read their policy before using their services.
Marketing and Service Communications
We categorize our communications into two types:
Direct Marketing Communications: These are promotional communications like newsletters or
updates about new services. We will only send these if you have given us your explicit consent.
Service Communications: These are essential for the operation of your account and our
services. They include things like password reset emails or communications about the status of
your finance application. We must send these to you to fulfill our obligations to you.
International Data Transfers
We only send personal information to providers outside the European Economic Area (EEA) if those
providers are required to protect the information with the same high standards they would within the
EEA. This is done through a formal agreement with data protection clauses approved by the European
Commission.
How Long We Keep Your Information
We will retain your personal information for up to six years after you last use our website. We may keep
it longer if necessary to:
Answer any questions or resolve complaints.
Comply with legal, accounting, or tax requirements.
Establish, exercise, or defend legal claims.
Data Security
We take the security of your personal information very seriously. We have implemented appropriate
technical and organizational measures to protect your data from being accidentally lost, used,
accessed, or altered without authorization.
Your Legal Rights
You have several important rights regarding your personal information. You can exercise these rights at
any time by contacting our DPO.
Right of Access: You have the right to request a copy of the personal information we hold
about you.
Right to Rectification: If any information we hold about you is inaccurate or incomplete, you
have the right to have it corrected.
Right to Erasure ('Right to be Forgotten'):You can ask us to delete your personal information.
We must comply unless we have a legal obligation to keep it (e.g., for legal claims or regulatory
purposes).
Right to Restriction of Processing:You can ask us to temporarily stop processing your data if
you believe it is inaccurate, unlawful, or if we no longer need it but you require it for legal
claims.
Right to Data Portability: You can request that we provide your personal information to you or
a third party in a structured, machine-readable format.
Right to Object: You can object to us processing your personal information for direct
marketing purposes or if we are relying on a legitimate interest as our legal basis.
Right to Withdraw Consent: If we are processing your data based on your consent, you can
withdraw that consent at any time.
Frequently Asked Questions
Find answers to common questions about our loan and finance services.
What documents are required to apply for a loan?
You’ll need proof of identity, proof of address, income documents, and bank statements. Requirements may vary depending on the loan type.
How long does loan approval take?
Most personal loan approvals are completed within 24–48 hours once all necessary documents are submitted.
Can I repay my loan early?
Yes, early repayment is allowed. Some loans may include a small prepayment charge — check your agreement for details.
Do you offer loans for businesses?
Absolutely! We provide flexible business loans for startups, SMEs, and large enterprises with tailored repayment options.
Is my personal data secure?
Yes. We use SSL encryption and secure storage protocols to ensure all your personal and financial information remains confidential.
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OASIS BUSINESS FINANCE
We’re sorry to hear that you’ve had a less than satisfactory experience, and we want to make sure your concern is handed properly.
To help us resolve your issue as quickly and efficiently as possible, please submit all formal complaints through Swoop’s official
Complaints page. This ensures your request goes directly to the right team for review and follow-up.
